The FAQ page posits that it is the festival’s independent status - Shambhala is a family run event and has never had corporate sponsorships - that requires this refund policy. In saying that, we hope that our 3-year hold policy will accommodate our guests and ensure that they are able to get the value out of their ticket.” The same policy applies to lodging packages. “Unfortunately as per our terms and conditions,” reads the FAQ section of the festival’s website, “all sales are final so we are unable to process a refund. In lieu of refunds, organizers are offering 2020 ticket holders a ticket to Shambhala to be redeemed during one of the three upcoming festivals. Roughly 12,000 fans were expected for the festival. Taking place since 1998 at a private ranch in the Kootenay Mountain region of southeastern British Columbia, Shambhala 2020 was set to host a lineup including Rezz, Tycho, Richie Hawtin, deadmau5′ techno alter-ego Testpilot and more. Shambhala Founder Jimmy Bundschuh on Maintaining the Event's Independent Status: 'It's the Opposite…
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